The Telephone Doctor usually gets asked: "What are the best customer service tips?" Recently, someone asked about the worst customer service mistakes. So, to make it even, we've compiled the ten worst ...
Forward on reverse: Insights for marketing to maturity: Part VI: A different kind of customerAtare E. Agbamu, CRMSReverse mortgages,HECMs One of the pearls of marketing wisdom I have taken away from ...
ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...
Today’s post is first in a two-part series with Nancy Friedman, speaker, author, customer service expert and president of “the Telephone Doctor,” from St. Louis, Mo. As her own PR representative she’s ...
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